Shipping & Delivery
1- Delivery Time
For delivery lead times, please refer to the product description as some products are built to order. Items that qualify for next working day delivery will need to be purchased before 1 pm. Next working day delivery is only for Bahrain destinations. If purchasing from abroad, please allow an additional 3 – 5 days for delivery. If purchasing multiple items with different lead times, we will contact you to see if you wish to wait for all items to be dispatched together or would like separate deliveries.
Once the item has been dispatched, you will receive tracking details by email and sometimes a text message. For Bahrain deliveries, your item will be delivered using the company transportation. International orders will be delivered using one of the well-known courier companies.
3- Delivery Cost
For an accurate delivery price, please add the item to your shopping cart, from there, the website will calculate a price based on your address and country zone. Alternatively, you can contact us here.
4- Order Dispatch
A small delay in dispatch may occur due to one of the following reasons.
- A decline or issue with the payment
- The order has missed the dispatch time with our courier
- A delay with the carrier (for example, road closures, weather issues).
In the unfortunate event that your parcel is delayed or has not arrived on the expected date, we advise your first contact with the local depot of the carrier to ensure the company does not require further details for a successful delivery. Please, also check that there have been no calling cards or notes left stating that a delivery has been attempted. If you have been provided with a calling card, information on what to do next will be provided by the carrier. If no card has been left, please contact your local depot for further details.
5- Shipping & Handling
We ask that all goods are checked before being signed for. If the goods are signed for in an acceptable condition, than ProBoxes are unable to make any claim for damage that may have occurred during transit.
6- Customs & Taxes
Some countries may charge customs, taxes, or import duties. These fees are implemented by the relevant countries’ governments and enforced by the relevant departments. These import duties may require payment upon receipt of the items. Any charges are the responsibility of the receiver and NOT of ProBoxes. Under no circumstances will ProBoxes modify data to avoid charges or fees. Any further charges or fees, such as storage of admin fees incurred due to delay or failure in payment, are the responsibility of the receiver and NOT ProBoxes.